FAQ & Return Policy

 

Our Return Policy;

We cannot offer refunds to custom pieces. If within 30 days we will refund stock items purchased through our online store / in person minus return shipping costs.
Please contact us at info@pistolnikdesigns.com

Abandoned furniture;

Please pick up your pieces in a timely manner. Finished projects that are not picked up are subject to a storage fee of $100 a month. Any pieces not picked up within 3 months will be considered abandoned and will be donated to charity. 

QUESTIONS

Can I provide my own fabric?
How do I get an estimate of the cost?
Is my piece worth reupholstering?
Why should I re-upholster, if it’s cheaper to buy something new from a box store?
How much does upholstery cost?
Do you refinish wood furniture?
How long do I have to wait?
What fabric companies do you carry?
Can you change the overall style of a piece?

     

    ANSWERS

    Can I provide my own fabric?
    Yes, with some restrictions.
    Fabric must first be approved by us to ensure it is of suitable quality for upholstery. Any material provided by a client will not be covered under our warranty, as we do not know of the source or quality testing.
    PLEASE NOTE: All projects with material provided by the client is subject to a "COM" fee that is to be determined.

    Back to Top

    How do I get an estimate of the cost?
    The most accurate way for us to provide you with a free quote is to email us a few photographs of your piece.

    Please include the basic dimensions. Send to pistolnikdesigns@gmail.com


    Back to Top

     

    Is my piece worth reupholstering?

    Reupholstering a sofa instead of replacing it can potentially save you money, but the cost isn't usually the most important element of the decision.
    Hiring a good upholsterer can be as expensive as buying a new high end piece, so the things that make the job worth it are more personal -- like the sofa's sentimental value, suitability for your space and the frame quality.
    Furniture reupholstery also keeps the frame out of the landfill, making it the eco-conscious thing to do. If the sofa was cheap and low-quality to begin with, though, reupholstering it is probably a poor use of money.

     

    Why should I re-upholster, if it’s cheaper to buy something new from a box store?

    Unfortunately, we are living in a disposable society. The current lifespan of most retail furniture only averages about 5 years.
    However, new upholstery can offer your furniture a life span of 5 to 20 years.


     

    Back to Top

    How much does upholstery cost?

    This can vary widely. Our prices start at $65-$175 for basic dining room chairs all the way up to $1295 + for the labour of a sofa.
    Every project has different time and labour requirements which will affect your final price tag. Fabric also has a big impact on cost.
    On average, a full rebuild of a 3 seat sofa with materials can be $2500-$4800 before taxes.

    Back to Top

     

    Q: Do you refinish wood furniture?

    We can touch up a few scratches and marks on your furniture, but we do not fully refinish wood pieces.
    However, we're happy to make some recommendations to local furniture refinishers.


     

    Q: How long do I have to wait?

    A: It depends on your project. Generally, a smaller piece can be completed within a week or so.
    Larger pieces will need more time. We generally advise a month turnaround to be on the safe side. 

    PLEASE NOTE: we often have a waitlist of previously scheduled clients anywhere from 2-4 months in length before we can get to your project.

     

    What fabric companies do you carry?

    At Pistolnik, we do our best to search out the best textile lines in the industry in a range of price points.
    Some of our brands include:
    • Romo
    • Timorous Beasties
    • TGI
    • Fabricut
    • Stout
    • Woeller
    • Sunbrella. and many many more!


     

    Can you change the overall style of a piece?

    In some cases yes, but we would really need to inspect and ensure that your money was being spent properly when changing the style of a piece.

    If you have any further questions please feel free to email or call us anytime.